Cisco 600-455 Braindumps For Success

Question No. 1

Which three statements about Courtesy Callback are true? (Choose three.)

• A. Courtesy Callback reduces the time callers have to wait in a queue.
• B. Courtesy Callback enables Cisco Unified Communication Manager to offer callers (who meet your criteria) the option to receive a courtesy callback by the system instead of waiting in the queue.
• C. The caller who has been queued by Cisco Unified Communication Manager can hang up and subsequently be called back when an agent is close to becoming available (preemptive callback).
• D. Courtesy Callback does not change the time a customer must wait to be connected to an agent.
• E. If the caller decides to be called back by the system, they leave their name and the time they want to be callback.
• F. You can schedule a callback for a specific time.
• G. Courtesy Callback is supported only with Cisco Voice Gateway.
• H. Courtesy Callback is not allowed with Agent Request API

Question No. 2

Which option initiates Test Other Side in the Cisco Contact Center Enterprise solution?

• A. Side A OPC
• B. Side A MDS
• C. Side B OPC
• D. Side B MDS
• E. OPC with disabled clock
• F. MDS with the disabled clock

Question No. 3

In Cisco Finesse 10.0(x), Which is the last operation a supervisor need to perform in order to intercept the call?

• A. after a supervisor has transferred the call.
• B. after a supervisor has selected to talking agent for monitoring
• C. after a supervisor has started monitoring a call
• D. after a supervisor has barged into a call

Question No. 4

For the Cisco Contact Center Enterprise Outbound option, which Cisco Unified Communications Manager feature can be used to disable ringback during transfer to agent for a scenario that involves SIP trunks?

• A. replaces header script
• B. normalization script
• C. association script
• D. transformation script

Question No. 5

You deploy Cisco Unified Contact Center Enterprise on a Cisco UCS C-Series Server and Unified Contact Center Enterprise is split over WAN with a dedicated WAN circuit for United CCE private traffic. Which two statements about QoS are true? (Choose two.)

• A. Disable QoS because it is not needed, and the Cisco UCSC-Series Server includes multiple NICs and dedicated NICs for certain VM traffic environment.
• B. Enable QoS for United CCE on Cisco UCS C-Series VMware-based environment.
• C. Disable QoS for United CCE on Cisco UCS B-Series VMware-based environment.
• D. Enable QoS for United CCE on Cisco UCS B-Series VMware-based environment.
• E. Enable QoS only for United CCE on third-party spec-based, VMware-based environment.