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Question No. 1
Which two actions are in adoption campaign? (Choose two.)
Question No. 2
Which type of KPI is of the most interest to Customer Success?
Question No. 3
Which two outcomes are the goals of the initial customer meeting to onboard the customer into customer success? (Choose two.)
Question No. 4
A customer informs their Customer Success Manager that they are not realizing the savings expected with their technology solution. The Customer Success Manager acknowledges the concern and takes ownership. Which action does the Customer Success Manager take first?
Question No. 5
A large university has deployed a new IT solution designed to improve the overall student and staff experience. Which approach to measure success is the best?
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