Microsoft MB2-718 Exam Preparation Questions – Pass With Guarantee

By | March 9, 2018

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Latest Microsoft MB2-718 Dumps Exam Questions and Answers:

Version: 10.0
Question: 21

Which two statements regarding standard service-level agreements (SLAs) are true? Each correct answer presents a complete solution.

A. Standard SLAs record failure time on the entity record itself.
B. You can create SLAs for entities other than the Case entity.
C. You can only pause enhanced SLAs.
D. You must use an enhanced SLA to define multiple success criteria.

Answer: BC

Question: 22

Which two statements regarding case routing are true? Each correct answer presents a complete solution.

A. You can add a maximum of five routing rule items to a routing rule set
B. A workflow is automatically created for each routing rule.
C. A maximum of three routing rule sets can be active at the same time.
D. You can route or assign a case to a user, queue, or team.

Answer: BD

Question: 23

You plan to create surveys for a multinational company that manages hotels. You must create a unique survey for each hotel location. Which statement is true?

A. You can capture up to 10,000 survey responses per day.
B. You can store unlimited survey responses over time.
C. You can publish a maximum of 200 surveys.
D. All surveys must use the same theme.

Answer: C

Question: 24

You are creating a new survey with the Voice of the Customer Survey designer.
Which two statements regarding the Voice of the Customer Survey designer are true? Each correct answer presents a complete solution.

A. The Complete page must always display last.
B. The Welcome page must always display first.
C. Surveys can have up to three pages.
D. Surveys can contain unlimited questions.

Answer: AB

Question: 25

You need to implement Microsoft Power BI to analyze and visualize data.
Which two actions can you perform? Each correct answer presents a complete solution.

A. Use iframes to display content
B. Implement custom visualizations.
C. Use a file that is stored in Microsoft OneDrive as a data source.
D. Display the most recent version of the data always.

Answer: A,B

Question: 26

You enable feedback for a Voice of the Customer survey. What is the total number of questions allowed for the survey?

A. 30
B. 40
C. 100
D. 250

Answer: B

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